Affiliation offers clients convenient access to legal expertise around the globe

Brown, Hay & Stephens, LLP is pleased to announce that it has been awarded recertification in Meritas, a global alliance of business law firms. The firm joined Meritas in 1994 and, as a condition of its membership, is required to successfully complete recertification every three years.

Meritas is the only law firm alliance with an established and comprehensive means of monitoring and enhancing the quality of its member firms --- a process that saves clients time in validating law firm credentials and experience. Meritas membership is selective and by invitation only. Firms are regularly assessed and recertified for the breadth of their practice expertise and client satisfaction. The organization's extensive due diligence process ensures that only firms meeting the tenets of Meritas' Quality Assurance Program are allowed to maintain membership. Firm performance and quality feedback are reflected in a Satisfaction Index score, which is made available online.

"We are proud of the expertise and performance of our attorneys which were required to achieve member recertification and look forward to continuing our relationship with Meritas," said Jeff Wilday, the firm's Managing Partner. "The Meritas Quality Assurance Program is not just valuable for our clients seeking legal expertise in other parts of the country and around the world but also provides us with a framework to consistently monitor and address the quality of our services."

The recertification process includes exacting self-assessment; peer review by other firms and client feedback. It examines such factors as timeliness and quality of a firm's client service, professional conduct and adherence to Meritas policies including acknowledgement of Meritas firm or client correspondence within 24 hours.

"Businesses trust the Meritas alliance of law firms for top-tier quality, convenience, consistency and value," said Tanna Moore, CEO of Meritas. "Brown, Hay & Stephens, LLP has demonstrated its commitment to outstanding client service, and as such, has successfully earned its recertification in Meritas."